Enterprise Rent-A-Car at 760 Eastwood Drive, Woodstock, Illinois.

My weekend rental experience was terrible...the interior was extremely dirty...the adapter to plug my cell phone charger did not work, nor did the USB port after I specifically made those requests with the manager Bob. My rental ended and I returned the car...at the time of the return I mentioned I needed to make another reservation for the upcoming Friday for a friend (4 DAYS LATER!!!) that would be caring for me after my hip surgery on that upcoming Wednesday. Bob called Thur to confirm the reservation and he said bc my friend had a out of state license she needed a major credit card and since she only had a debit card I would have to be present at the time of the rental. I explained...I was just there Monday and was not to leave my house as I had just had hip surgery the day before...surely he remembered me...Bob had ABSOLUTELY no compassion or empathy and said if she wants to rent you have to be present to use your credit card...so I had to drag myself out of bed against Drs orders.....then to top it off...the pick up was in a humongous Dodge Ram....again I just had hip surgery 2 days prior!!! I arrived ...and again Bob did not show any compassion or empathy and he made it clear he remembered me from 4 days earlier returning a rental from the prior weekend. Surely this cannot be Enterprises customer loyalty....I was highly disappointed from the service of the manager Bob from this location....TERRIBLE customer sevice...however their driver who gives rides is absolutely Phenomenal!!!!